Guest Services Supervisor - Front Desk Leader

Stonebridge; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in New York, New York is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supervises the front office team, coordinates with reservations and housekeeping, and reports to the Front Office Manager.

Candidates should have 2+ years of supervisory experience, strong leadership and communication skills, and proficiency with property

Qualifications

• 2+ years of front office or guest services supervisory experience.
• Leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills.
• Experience with scheduling, training, and staff development.
• Proficiency with property management systems, reservations, and check-in/check-out processes.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate billing.
• Resolve guest problems or complaints promptly.
• Maintain room standards and maximize occupancy.
• Coordinate between reservations, front office, and housekeeping.
• Manage check-out and luggage delivery.
• Ensure front office areas are clean and orderly.
• Conduct staff evaluations and identify training needs.
• Act as Duty Manager when required.
• Attend management meetings as necessary.

Skills

Leadership

Communication

Reservations

Check-in/Check-out

Staff development

Property management systems

Tools

Property management systems

Job description

Stonebridge in New York, New York is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supervises the front office team, coordinates with reservations and housekeeping, and reports to the Front Office Manager.

Candidates should have 2+ years of supervisory experience, strong leadership and communication skills, and proficiency with property