Guest Services Supervisor: Front Desk & VIP Experience

sbcos; New York (NY); In loco; USD 65.000 - 79.000; Tempo pieno

Descrizione del lavoro

Stonebridge is seeking an Assistant Guest Service Manager in NYC to oversee daily front desk operations, supervise agents, and ensure a seamless guest experience. You will work closely with the Guest Service Manager to maintain high service standards.

Responsibilities include handling inquiries, coordinating with housekeeping and maintenance, managing room assignments, and coaching staff. A 2+ year hospitality background and proficiency with PMS and MS Office are expected.

Competenze

• 2+ years in guest service or front desk supervisory role.
• Experience with property management systems and Microsoft Office.
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving and organizational abilities.

Mansioni

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk agents, bell staff, and concierge to meet standards.
• Respond to guest inquiries and resolve issues promptly.
• Ensure accuracy of billing, reservations, and room assignments.
• Train new team members and coach front office staff.
• Monitor guest satisfaction and address concerns.
• Coordinate room inventory and assignments with housekeeping.
• Manage front desk scheduling and staffing during peak times.
• Oversee guest loyalty programs and VIP handling.
• Support VIP arrivals and special requests for personalized service.
• Maintain communication with the Guest Service Manager about operations.

Conoscenze

Guest service

Front desk supervision

PMS proficiency

MS Office

Communication

Problem solving

Organization

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

Stonebridge is seeking an Assistant Guest Service Manager in NYC to oversee daily front desk operations, supervise agents, and ensure a seamless guest experience. You will work closely with the Guest Service Manager to maintain high service standards.

Responsibilities include handling inquiries, coordinating with housekeeping and maintenance, managing room assignments, and coaching staff. A 2+ year hospitality background and proficiency with PMS and MS Office are expected.