Guest Experience Front Services Supervisor

Hotels-and-Resorts-of-Halekulan; Honolulu (HI); On-site; USD 50,000 - 62,000; Full time

Job summary

Hotels-and-Resorts-of-Halekulan in Honolulu is seeking a Front Services Supervisor to lead the Front Services team and enhance the guest arrival experience. You will coordinate luggage handling, assist guests with requests, and collaborate with other departments to deliver personalized service.

The role requires strong guest-service skills, at least 2 years in Front Services or hospitality, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years Front Services or hospitality experience.
• Experience with property management systems.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Greet guests warmly on arrival and assist with check-in or directions.
• Supervise Front Services staff including training and scheduling.
• Coordinate luggage collection and delivery and log items accurately.
• Provide prompt information and recommendations for local attractions and services.
• Maintain cleanliness and organization of Front Services areas and reports any security concerns.

Skills

Guest service excellence

Team leadership

Communication skills

Multi-tasking

English proficiency

Education

High school diploma or equivalent

Tools

Property management system

MS Office (Word, Excel, Outlook)

Job description

Hotels-and-Resorts-of-Halekulan in Honolulu is seeking a Front Services Supervisor to lead the Front Services team and enhance the guest arrival experience. You will coordinate luggage handling, assist guests with requests, and collaborate with other departments to deliver personalized service.

The role requires strong guest-service skills, at least 2 years in Front Services or hospitality, and the ability to manage multiple tasks in a fast-paced environment.