Guest Services Supervisor: Elevate Guest Experience

Stonebridge Hospitality Management; Denver (CO); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Denver, CO. You will oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction while supporting the Front Office Manager.

The role requires 2+ years of supervisory front desk experience, strong leadership, excellent communication, and proficiency in PMS and check-in/check-out processes. Flexible schedule with weekend/evening shifts.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.

Responsibilities

• Oversee daily front office operations and guest services.
• Greet guests, manage check-ins/outs, and ensure accurate guest information and billing.
• Supervise front desk staff and conduct performance evaluations.

Skills

Leadership

Communication

Guest services

PMS proficiency

Scheduling

Tools

Property Management System

Job description

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Denver, CO. You will oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction while supporting the Front Office Manager.

The role requires 2+ years of supervisory front desk experience, strong leadership, excellent communication, and proficiency in PMS and check-in/check-out processes. Flexible schedule with weekend/evening shifts.