Guest Services Supervisor — Front Office Leader

Stonebridge; Las Vegas (NV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge in Las Vegas, NV is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. This role supports the Operations Manager and supervises the front office team to maintain service standards and efficiency.

A minimum of 2+ years in front office supervision is required; strong leadership, communication, and proficiency with property management systems are essential.

Qualifications

• 2+ years of front office supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Skills

Front office supervision

Leadership

Communication

Guest service

Tools

Property management systems

Reservations system

Check-in/check-out processes

Job description

Stonebridge in Las Vegas, NV is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. This role supports the Operations Manager and supervises the front office team to maintain service standards and efficiency.

A minimum of 2+ years in front office supervision is required; strong leadership, communication, and proficiency with property management systems are essential.