Denver Front Desk Guest Services Pro

Stonebridge Companies; Denver (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies seeks a Front Desk Guest Service Agent in Denver, CO to ensure smooth check-in/out, maintain guest records, and deliver outstanding service. You will assist with reservations, payments, and guest inquiries while supporting front office operations.

The role requires customer service excellence, familiarity with property management systems, and the ability to handle cash and perform basic bookkeeping. Evening/weekend shifts are included.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer Service

Communication Skills

Cash Handling

Bookkeeping

Organization

Problem-Solving

Attention to Detail

Independent Work

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies seeks a Front Desk Guest Service Agent in Denver, CO to ensure smooth check-in/out, maintain guest records, and deliver outstanding service. You will assist with reservations, payments, and guest inquiries while supporting front office operations.

The role requires customer service excellence, familiarity with property management systems, and the ability to handle cash and perform basic bookkeeping. Evening/weekend shifts are included.