Guest Services Supervisor - Front Desk Lead | PTO & 401k

Stonebridge Companies; Golden (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Stonebridge Companies is seeking a Guest Services Supervisor in Golden, CO. The role oversees front desk operations, supports the Guest Services Manager, and helps ensure guests are served professionally.

The ideal candidate will train staff, monitor service scores, and resolve issues with departments like Engineering and Housekeeping. Requirements include a Bachelor's degree or 1–2 years in hospitality, fluent English, and basic familiarity with POS systems and MS Office.

Qualifications

• Bachelor's degree or 1–2 years related experience in hospitality.
• Fluent English reading and writing required.
• Basic computer/POS functions and software experience (Outlook, Word, Excel).
• Flexibility to work nights and weekends.

Responsibilities

• Train and monitor front office staff with Guest Services Manager.
• Monitor Guest Service Scores and improve guest satisfaction through training and problem solving.
• Communicate with Engineering and Housekeeping about guest requests and room needs.
• Handle reservations, check-ins and check-outs, and posting hotel charges.
• Maintain regular attendance and comply with dress code.

Skills

Fluent English

POS system

Computer literacy (Outlook/Word/Excel)

Guest services mindset

Education

Bachelor's degree (B.A.) from four-year college or university

1–2 years related experience in hospitality

Tools

Front desk software

Job description

Stonebridge Companies is seeking a Guest Services Supervisor in Golden, CO. The role oversees front desk operations, supports the Guest Services Manager, and helps ensure guests are served professionally.

The ideal candidate will train staff, monitor service scores, and resolve issues with departments like Engineering and Housekeeping. Requirements include a Bachelor's degree or 1–2 years in hospitality, fluent English, and basic familiarity with POS systems and MS Office.