Guest Services Specialist: Seamless Check-ins & Care

Holiday Inn Express Hotel & Suites; Kentucky; On-site; USD 26,000 - 38,000; Full time

Job summary

Holiday Inn Express Hotel & Suites IHG Brand Hotel is seeking a Front Desk Agent to greet guests, check in/out, and respond to needs with a friendly, professional manner. You will coordinate with other hotel departments to ensure a smooth stay.

The role emphasizes accuracy in reservations, payment processing, and maintaining records of occupancy, with strong communication and organizational skills required.

Qualifications

• Previous experience in customer service or front desk roles.
• Ability to build rapport with guests.
• Strong organizational and communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Communication

Organization

Job description

Holiday Inn Express Hotel & Suites IHG Brand Hotel is seeking a Front Desk Agent to greet guests, check in/out, and respond to needs with a friendly, professional manner. You will coordinate with other hotel departments to ensure a smooth stay.

The role emphasizes accuracy in reservations, payment processing, and maintaining records of occupancy, with strong communication and organizational skills required.