Guest Service Representative

KMG Hotels; Joplin (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

KMG Hotels is seeking a full-time Front Desk Agent. This role is often the first point of contact for guests, requiring warm and knowledgeable service to provide reassurance about their choice to stay.

The Front Desk Agent will register guests, manage check-ins/outs, accommodate special requests, and ensure proper handling of cash and credit. Strong communication skills and the ability to work a flexible schedule, including weekends and holidays, are essential for success.

Qualifications

• High School diploma or equivalent.
• Strong communication skills essential when interacting with guests and employees.
• Problem-solving, reasoning, and training abilities are often used.

Responsibilities

• Register guests and assign rooms.
• Check in/out guests.
• Understand and adhere to proper credit and cash handling policies.
• Maintain cleanliness and neatness of the front desk area.

Skills

Strong communication skills

Customer-focused service

Basic math skills

Problem-solving abilities

Education

High School diploma or equivalent

Job description

Holiday Inn Express is currently looking for a full‑time Front Desk Agent.

Job Details

• The Front Desk is often the first point of contact and first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice.

Responsibilities

• Register guests and assign rooms.
• Check in/out guests.
• Accommodate special requests whenever possible.
• Understand and adhere to proper credit and cash handling policies and procedures.
• Take same‑day reservations and future reservations when necessary.
• Use front office equipment.
• Use proper telephone etiquette.
• Maintain the cleanliness and neatness of the front desk area.
• Be available for all shifts, including weekends when scheduled, and provide friendly, customer‑focused service.

Qualifications

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills essential when interacting with guests and employees.
• Reading and writing abilities used often when completing paperwork, logging issues, complaints, requests, information updates, etc.
• Basic math skills used frequently when handling cash or credit.
• Problem‑solving, reasoning, motivating, and training abilities often used.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays.