Front Desk Attendant

Holiday Inn Express-Orangeburg; South Carolina; On-site; USD 19,000 - 28,000; Full time

Job summary

Holiday Inn Express-Orangeburg is seeking a Front Desk Attendant to welcome guests, handle check-ins/outs, process payments, and manage reservations with a focus on courteous service and brand standards.

The role requires strong communication, basic computer skills, and the ability to handle cash transactions. Flexible shifts, including weekends and holidays, are required. Opportunity to contribute to an enjoyable guest experience and collaborate with housekeeping and other departments.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Basic computer skills with the ability to learn hotel reservation and property-management systems.
• Ability to accurately handle cash and electronic payment transactions.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and solution-focused when addressing guest concerns.
• Ability to work independently as well as part of a team.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests warmly and provide professional, courteous service.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify reservations, identification, room assignments, and payment details.
• Process cash and credit/debit card transactions accurately.
• Maintain accurate guest records and reservation information.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Resolve guest issues promptly and elevate concerns to management when necessary.
• Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance needs.
• Promote IHG One Rewards membership and available upgrade opportunities.
• Answer telephone calls and assist guests with hotel information and reservation inquiries.
• Maintain a clean, organized, and professional front desk and lobby area.
• Complete required shift reports, documentation, and front desk duties.
• Follow hotel policies, procedures, safety requirements, and IHG brand standards.
• Work cooperatively with other departments to ensure a positive overall guest experience.

Skills

Customer service

Communication

Cash handling

Hospitality

PMS experience

Education

High school diploma

Tools

Reservation system

Property Management System

Job description

The Front Desk Attendant is responsible for managing guest check-ins and check-outs, reservations, payments, and guest inquiries while maintaining the high service standards associated with the IHG brand.

Key Responsibilities

• Greet guests warmly and provide professional, courteous service.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify reservations, identification, room assignments, and payment details.
• Process cash and credit/debit card transactions accurately.
• Maintain accurate guest records and reservation information.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Resolve guest issues promptly and elevate concerns to management when necessary.
• Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance needs.
• Promote IHG One Rewards membership and available upgrade opportunities.
• Answer telephone calls and assist guests with hotel information and reservation inquiries.
• Maintain a clean, organized, and professional front desk and lobby area.
• Complete required shift reports, documentation, and front desk duties.
• Follow hotel policies, procedures, safety requirements, and IHG brand standards.
• Work cooperatively with other departments to ensure a positive overall guest experience.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Basic computer skills with the ability to learn hotel reservation and property-management systems.
• Ability to accurately handle cash and electronic payment transactions.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and solution-focused when addressing guest concerns.
• Ability to work independently as well as part of a team.
• High school diploma or equivalent preferred.

Schedule Requirements

Candidates must be available to work flexible shifts based on business needs, including:

• Day shifts
• Evening shifts
• Weekends
• Holidays

Our Service Commitment

At Holiday Inn Express & Suites, we are committed to providing a welcoming, efficient, and enjoyable stay for every guest.

Our team members are expected to demonstrate professionalism, teamwork, reliability, and a guest-first mindset while creating the welcoming experience our guests expect.