Guest Experience Specialist - Front Desk

InterContinental Hotels Group; Naperville (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to welcome guests, manage bookings, and handle transactions while ensuring a smooth, personalized stay. The role emphasizes guest relations, upselling opportunities, and collaboration with hotel teams to uphold the IHG standard of service.

The position requires a high school diploma, friendly communication, and the ability to work flexible hours including nights and weekends. A college degree is a bonus but not essential.

Qualifications

• Experience at front desk or guest services.
• Strong customer service and communication skills.
• Proficient in basic math, reading, writing, and computer usage.
• Flexible with night, weekend, and holiday shifts.

Responsibilities

• Greet guests and kick off a memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage bookings, upsell, inform about stay enhancements.
• Handle cash and credit transactions.
• Check guests in/out, verify IDs, issue room keys, manage safes.
• Anticipate guest needs, record preferences, address requests.

Skills

Front desk experience

Customer service

Communication

Problem solving

English proficiency

Tech savvy

Education

High school diploma

College degree (bonus)

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to welcome guests, manage bookings, and handle transactions while ensuring a smooth, personalized stay. The role emphasizes guest relations, upselling opportunities, and collaboration with hotel teams to uphold the IHG standard of service.

The position requires a high school diploma, friendly communication, and the ability to work flexible hours including nights and weekends. A college degree is a bonus but not essential.