Guest Services Agent — Elevate Stays & Career Growth

Holiday-Inn-Express-and-Suite; Windcrest (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

Holiday-Inn-Express-and-Suite in Windcrest, Texas seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests throughout their stay.

The ideal candidate brings strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment, including weekend and holiday availability. Experience with reservation management systems and basic payment processing is a plus.

Qualifications

• Experience in hospitality front desk or customer service.
• Excellent communication skills and a professional demeanor.
• Ability to multitask and stay organized in a busy environment.
• Familiarity with reservation systems and payment processing basics.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and dining reservations.
• Process payments and issue keys during check-in/out.
• Answer phone calls and respond to online inquiries promptly.
• Assist with events and meetings setup and coordination.
• Address guest concerns with professionalism.
• Perform light cleaning and restocking tasks.
• Other duties as assigned by supervision.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Reservations systems

Microsoft Office

Tools

Reservation software

MS Office

Job description

Holiday-Inn-Express-and-Suite in Windcrest, Texas seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests throughout their stay.

The ideal candidate brings strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment, including weekend and holiday availability. Experience with reservation management systems and basic payment processing is a plus.