Guest Experience Concierge

WABASH OPCO HOTELS LLC; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free food

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

Holiday Inn Express is hiring a Front Desk Agent to greet guests, process bookings, and ensure a smooth check-in and check-out experience. You will provide local insights, handle transactions, and support guests throughout their stay with a warm, professional touch.

We value clear communication, problem-solving, and comfort with basic computer tools. Fluency in the local language is preferred, and prior hospitality experience is a plus.

Qualifications

• Clear communication with guests and colleagues.
• Ability to resolve issues and turn them into positive experiences.
• Comfort with basic computer tools and transactions.

Responsibilities

• Greet guests and provide a warm, helpful welcome.
• Process bookings, payments, and check-in/check-out efficiently.
• Offer local insights and personalized recommendations to guests.
• Anticipate guest needs and maintain accurate records.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Job description

Holiday Inn Express is hiring a Front Desk Agent to greet guests, process bookings, and ensure a smooth check-in and check-out experience. You will provide local insights, handle transactions, and support guests throughout their stay with a warm, professional touch.

We value clear communication, problem-solving, and comfort with basic computer tools. Fluency in the local language is preferred, and prior hospitality experience is a plus.