Guest Experience Front Desk Specialist

InterContinental Hotels Group; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

InterContinental Hotels Group seeks a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle transactions, and upsell services. The role requires strong communication, problem-solving, and tech literacy, with flexibility for night/weekend shifts.

A high school diploma is required, with a college degree considered a bonus. Ideal candidates have at least one year in front desk or guest services, an ability to quickly learn reservation systems, and a professional appearance

Qualifications

• High school diploma or equivalent is required; a college degree is a bonus.
• Experience in front desk or guest service roles is preferred.
• Good communication and problem-solving skills are essential.

Responsibilities

• Welcome guests warmly and start memorable guest experiences.
• Handle check-in and check-out, verify IDs, and manage keys.
• Process cash and credit transactions accurately.
• Upsell services and inform guests about local activities.
• Maintain knowledge of events and daily schedules.
• Address guest questions, concerns, and requests promptly.

Skills

Communication

English fluency

Problem-solving

Customer service

Tech literacy

Flexibility

Front desk experience

Education

High school diploma

College/University degree (bonus)

Tools

POS system

Reservation/booking software

Job description

InterContinental Hotels Group seeks a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle transactions, and upsell services. The role requires strong communication, problem-solving, and tech literacy, with flexibility for night/weekend shifts.

A high school diploma is required, with a college degree considered a bonus. Ideal candidates have at least one year in front desk or guest services, an ability to quickly learn reservation systems, and a professional appearance