Guest Experience Specialist - Front Desk

IHG Hotels & Resorts; Louisiana (MO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, manage reservations, and handle transactions while delivering exceptional service. You will anticipate guest needs, maintain smooth front desk operations, and promote the hotel’s offerings to ensure a memorable stay.

The role requires flexibility for night, weekend, and holiday shifts, with a focus on courtesy, local knowledge, and brand standards.

Qualifications

• Communication skills to handle guest concerns and compliments.
• Problem-solving to turn issues into memorable stays.
• Basic literacy and computer skills for daily tasks.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle bookings, upsell opportunities and inform guests about local offerings.
• Process cash and credit transactions accurately and securely.

Skills

Communication skills

Problem solving

Fluency in local language

Literacy & computer literacy

Flexibility

Guest service experience

Education

High school diploma

Tools

Computer basics

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, manage reservations, and handle transactions while delivering exceptional service. You will anticipate guest needs, maintain smooth front desk operations, and promote the hotel’s offerings to ensure a memorable stay.

The role requires flexibility for night, weekend, and holiday shifts, with a focus on courtesy, local knowledge, and brand standards.