Guest Services Specialist — Front Desk with Perks

Parks Hospitality Group; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Performance incentives

Discounted rates

Career growth

Job summary

Parks Hospitality Group in Cary, NC seeks a Guest Services Representative to warmly welcome guests at the front desk and assist with check-in/check-out. The role requires a friendly demeanor and strong communication.

We offer a supportive team, weekend/evening shifts, and opportunities for growth within the company. Benefits start with full-time status and present a compensation range of $15–$16 per hour.

Qualifications

• Experience in customer service or hospitality environments.
• Excellent communication and interpersonal skills.
• Able to stay calm and positive under pressure.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer questions and provide local information.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Coordinate with other departments to fulfill guest needs.
• Address guest complaints and work toward resolution.
• Keep front desk organized and assist with admin duties.

Skills

Customer service

Hospitality experience

Strong communication

Friendly demeanor

Education

High school diploma or equivalent

Job description

Parks Hospitality Group in Cary, NC seeks a Guest Services Representative to warmly welcome guests at the front desk and assist with check-in/check-out. The role requires a friendly demeanor and strong communication.

We offer a supportive team, weekend/evening shifts, and opportunities for growth within the company. Benefits start with full-time status and present a compensation range of $15–$16 per hour.