Guest Services Specialist — Welcoming Front Desk Expert

Parks Hospitality Group Inc; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical & dental benefits from day one

PTO

Performance incentives

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group Inc. is seeking a Guest Services Representative at the Hilton Garden Inn Raleigh-Cary in Cary, NC. The role greets guests, assists with check-in/check-out, and delivers local tips to ensure a welcoming stay.

Ideal candidates have a high school diploma and experience in customer service or hospitality. Flexibility to work weekends, evenings, and holidays is required, with opportunities for growth and employee benefits.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service or hospitality is required.
• Strong communication skills and a friendly, welcoming demeanor are essential.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays.
• Basic computer skills and familiarity with hotel management software is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer questions and provide local information; handle special requests.
• Maintain high level of service and address guest requests promptly.
• Manage reservations, cancellations, and modifications as needed.
• Coordinate with other departments to meet guest needs.
• Handle guest complaints professionally and work toward resolution.
• Keep front desk organized and assist with administrative duties.

Skills

Customer service

Hospitality experience

Communication skills

Calm under pressure

Flexible schedule

Basic computer skills

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Parks Hospitality Group Inc. is seeking a Guest Services Representative at the Hilton Garden Inn Raleigh-Cary in Cary, NC. The role greets guests, assists with check-in/check-out, and delivers local tips to ensure a welcoming stay.

Ideal candidates have a high school diploma and experience in customer service or hospitality. Flexibility to work weekends, evenings, and holidays is required, with opportunities for growth and employee benefits.