Guest Experience Specialist — Front Desk (Flexible Hours)

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Life insurance

Disability insurance

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. in Raleigh, NC is seeking a Front Desk Clerk to warmly welcome guests and ensure a smooth check-in and stay. You will handle reservations, respond to inquiries, process payments, and maintain accurate records while upholding brand standards.

You should be reliable, patient, and able to multitask in a fast-paced environment, with strong communication, cash-handling skills, and a professional, service-focused mindset. Evening/weekend shifts are common.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred. Top priority to those that have bartending experience
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule with semi-open availability, including evenings, weekends, and holidays. Shifts tend to be 6/7am - 2pm, 2/3pm - 11pm.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Basic computer skills

Reliability

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Raleigh, NC is seeking a Front Desk Clerk to warmly welcome guests and ensure a smooth check-in and stay. You will handle reservations, respond to inquiries, process payments, and maintain accurate records while upholding brand standards.

You should be reliable, patient, and able to multitask in a fast-paced environment, with strong communication, cash-handling skills, and a professional, service-focused mindset. Evening/weekend shifts are common.