Guest Services Specialist | Front Desk with Benefits

Parks Hospitality Group; Cary (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Immediate medical and dental benefits

Paid time off (PTO)

Performance incentives

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a friendly Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. You’ll be the welcoming face in the lobby, handling check-ins, providing local tips, and delivering outstanding service to every traveler.

Responsibilities include managing reservations, answering questions, coordinating with other departments, and resolving guest issues with professionalism. Weekend/evening shifts required.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests' needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Skills

Customer service

Hospitality

Communication

Flexibility

Calm under pressure

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Parks Hospitality Group is seeking a friendly Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. You’ll be the welcoming face in the lobby, handling check-ins, providing local tips, and delivering outstanding service to every traveler.

Responsibilities include managing reservations, answering questions, coordinating with other departments, and resolving guest issues with professionalism. Weekend/evening shifts required.