Guest Experience Specialist — Hotel Front Desk

Paragon Hotel Company; Salisbury (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Job summary

Paragon Hotel Company in Salisbury, NC is seeking a friendly Guest Service Representative to join our team on a part-time basis. You will greet guests, check them in, answer questions, and promote hotel services while delivering courteous, efficient service in line with our standards.

This role requires good communication, reliability, and the ability to multitask during busy shifts such as 7am-3pm and 3pm-11pm.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• High School diploma or equivalent.
• Professionalism, honesty and trustworthiness required.
• Excellent attendance and punctuality required.

Responsibilities

• Greet and register guests, assign rooms when possible, and protect guest privacy.
• Promote hotel services and amenities to guests to increase revenue.
• Support repeat business by offering future reservations and recommendations.
• Communicate guest needs and issues to the appropriate department promptly.
• Maintain cleanliness and order in the lobby and front desk area.

Skills

Customer service

Multi-tasking

Communication

Time management

Education

High School diploma or equivalent

Tools

Property Management System

Job description

Paragon Hotel Company in Salisbury, NC is seeking a friendly Guest Service Representative to join our team on a part-time basis. You will greet guests, check them in, answer questions, and promote hotel services while delivering courteous, efficient service in line with our standards.

This role requires good communication, reliability, and the ability to multitask during busy shifts such as 7am-3pm and 3pm-11pm.