Front Desk Guest Services Specialist: Immediate Benefits

Parks Hospitality Group Inc; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical & dental benefits

Paid time off (PTO)

Performance incentives

Discounted room rates

Growth opportunities

Job summary

Parks Hospitality Group Inc. is hiring a Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. The role involves welcoming guests, assisting with check-in/out, and providing local information in Cary, NC.

The position requires a high school diploma or equivalent and prior customer service experience, with strong communication and a friendly attitude. Weekend/evening/holiday shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or hospitality.
• Strong communication and a friendly demeanor.
• Ability to stay calm under pressure and adapt to shifts.
• Weekend, evenings, and holiday availability.
• Basic computer skills; familiar with hotel software is a plus.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Skills

Customer service

Hospitality

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Parks Hospitality Group Inc. is hiring a Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. The role involves welcoming guests, assisting with check-in/out, and providing local information in Cary, NC.

The position requires a high school diploma or equivalent and prior customer service experience, with strong communication and a friendly attitude. Weekend/evening/holiday shifts may be required.