Guest Services Specialist — Front Desk, Weekly Pay & PTO

InTown Lessee Services LLC; Raleigh (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision, life and short

401k with company match

PTO for full-time employees

Weekly payroll

Job summary

InTown Suites in Raleigh, NC seeks a Guest Services Representative to assist guests efficiently and professionally at the front desk, especially when the General Manager is away.

The role covers reservations, check-in/out, and handling guest concerns; requires strong computer skills, English proficiency, and the ability to work long hours. Training and a supportive team are provided.

Competitive benefits and a focus on guest experience, safety, and service excellence define our culture.

Qualifications

• Possesses a valid driver's license, current auto insurance and a reliable vehicle.
• Reads and interprets internal hotel reports.
• Reads, speaks, writes and understands English to interact with guests and staff.
• Strong math skills to calculate room revenue and cash handling.
• Proficient with computers and front office software.
• Ability to think critically to handle guest and operational issues.

Responsibilities

• Ensures reservations are taken correctly and courteously
• Represent hotel in a professional manner, check guests in and out promptly
• Must be proficient in computer operating system
• Available at all times to deal with guest issues professionally
• Notify GM of any guest, employee, or cash concerns
• Provide guidance to property staff as needed
• Ensure compliance of safety and security standards
• Reports to Regional Operations Manager in GM’s absence
• Responsible for bank deposits in GM’s absence
• Identify and follow up on life/safety issues and inspection issues
• Notify GM of safety and/or security violations
• Leave desk and office areas clean and neat
• Keep property clean and free of trash and debris

Skills

Driver's license

English literacy

Mathematical skills

Computer proficiency

Front office operations

Communication

Time management

Problem solving

Job description

InTown Suites in Raleigh, NC seeks a Guest Services Representative to assist guests efficiently and professionally at the front desk, especially when the General Manager is away.

The role covers reservations, check-in/out, and handling guest concerns; requires strong computer skills, English proficiency, and the ability to work long hours. Training and a supportive team are provided.

Competitive benefits and a focus on guest experience, safety, and service excellence define our culture.