Guest Experience Associate — Front Desk & Services

Hotel Management and Consulting, Inc.; Ashland (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay Access

Medical, dental, and vision benefits

Paid time off

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the face of the property and first contact for guests. You will help with reservations, check-ins/outs, and special guest requests while maintaining a welcoming atmosphere throughout the property.

The ideal candidate has at least one year in customer service, strong communication, and the ability to adapt to a changing schedule. DailyPay, medical/dental/vision, and growth opportunities are available for full-time staff.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills and basic office software knowledge.
• Excellent communication skills with guests and team members.
• Strong organizational, time management and problem-solving abilities.
• Proactive in solving problems and ready to adapt to schedule changes.

Responsibilities

• Front Office Operations: daily reservations, check-ins/outs, renewals, and reports review.
• Guest Services: meet guest needs, conduct tours, and fulfill special requests.
• Laundry Duties: manage washing, drying, folding, and linen organization.
• Cleaning & Maintenance: clean, stock supplies, and sanitize public areas.
• Sales & Marketing: assist in-house guest sales and occupancy initiatives.
• Emergency Procedures: follow safety protocols and ensure property security.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Computer skills

Communication skills

Organization

Time management

Problem-solving

Flexibility

Job description

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the face of the property and first contact for guests. You will help with reservations, check-ins/outs, and special guest requests while maintaining a welcoming atmosphere throughout the property.

The ideal candidate has at least one year in customer service, strong communication, and the ability to adapt to a changing schedule. DailyPay, medical/dental/vision, and growth opportunities are available for full-time staff.