Guest Experience Attendant - Front Desk & Services

Hotel Management and Consulting, Inc.; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay Access

Medical, Dental, Vision

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property, welcoming guests and coordinating front office tasks such as check-ins, reservations, and guest requests.

This role emphasizes guest service, strong communication, and reliable computer skills, with a schedule that may change. We offer DailyPay, medical/dental/vision benefits, paid time off for full-time staff, an Employee Assistance Program, and opportunities for advancement.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational and time-management abilities.
• Proactive problem-solving and flexibility with schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Proactive

Flexible schedule

Computer skills

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property, welcoming guests and coordinating front office tasks such as check-ins, reservations, and guest requests.

This role emphasizes guest service, strong communication, and reliable computer skills, with a schedule that may change. We offer DailyPay, medical/dental/vision benefits, paid time off for full-time staff, an Employee Assistance Program, and opportunities for advancement.