Guest Services Specialist — Front Desk & Reservations (Weekly Pay)

Extended Stay America; Santa Rosa (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Santa Rosa, CA seeks a Guest Services Representative to support guests, answer phones, check in/out, and manage payments following company policies. The role emphasizes friendly service, accurate cash handling, and efficient front desk operations.

Responsibilities include processing reservations, maintaining lobby areas, and contributing to safety and security compliance. Strong English communication and customer service are essential for success.

Qualifications

• English proficiency to interact with guests and colleagues.
• Proficient use of property management system technology.
• Ability to understand safety rules and follow procedures.
• Ability to complete routine front desk reports and correspondence.
• Basic math skills for cash handling and payments.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Handle check-ins, check-outs, and payments per guidelines.
• Resolve guest issues through the Make it Right process while maintaining respect for guests and staff.
• Maintain breakfast setup and front desk cleanliness.
• Support safety and security reporting to management.

Skills

English proficiency

Property Management System

Safety procedures

Reporting/records

Cash handling

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Santa Rosa, CA seeks a Guest Services Representative to support guests, answer phones, check in/out, and manage payments following company policies. The role emphasizes friendly service, accurate cash handling, and efficient front desk operations.

Responsibilities include processing reservations, maintaining lobby areas, and contributing to safety and security compliance. Strong English communication and customer service are essential for success.