Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Mishawaka (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, handle reservations, and process payments at the front desk. The role requires strong English communication and the ability to follow company procedures for safety and security.

Responsibilities include guest assistance, check-in/out, maintenance of front desk areas, and collaboration with management on guest services initiatives.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience operating a property management system and handling guest transactions.
• Ability to communicate effectively in English with guests and colleagues.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Answer phones and respond to guest requests with follow-through.
• Process payments and manage city ledger accounts per company guidelines.
• Maintain front desk paperwork and uphold safety and security procedures.
• Support breakfast setup, cleanliness, and lobby areas as needed.

Skills

English proficiency

PMS experience

Safety compliance

Cash handling

Guest service

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, handle reservations, and process payments at the front desk. The role requires strong English communication and the ability to follow company procedures for safety and security.

Responsibilities include guest assistance, check-in/out, maintenance of front desk areas, and collaboration with management on guest services initiatives.