Guest Services Specialist — Front Desk & Reservations

Extended Stay America, Inc.; Vacaville (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, answer phones, and manage front desk duties.

The role includes processing reservations, registrations, payments, and departures, as well as handling cash and city ledger accounts following company guidelines. You will maintain a clean front desk area, participate in breakfast setup, and support housekeeping tasks as needed to ensure a positive guest experience.

Qualifications

• High School Diploma or GED required; or 1–3 months related experience or training.
• Proficient operation of property management system technology.
• Ability to understand safety rules and operating procedures.

Responsibilities

• Greet guests, answer phones, check in/out guests.
• Process reservations, registrations, payments, and departures.
• Handle collections and maintain cash/credit card records.
• Maintain breakfast display and front desk areas.
• Sell ESA value and convert inquiries to reservations.
• Assist with housekeeping and public areas as needed.

Skills

English proficiency

PMS system operation

Audit & shift reports

Safety procedures

Basic math

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, answer phones, and manage front desk duties.

The role includes processing reservations, registrations, payments, and departures, as well as handling cash and city ledger accounts following company guidelines. You will maintain a clean front desk area, participate in breakfast setup, and support housekeeping tasks as needed to ensure a positive guest experience.