Guest Services Specialist (Front Desk & Reservations)

Extended Stay Hotels; Phoenix (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Program

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Discounts

Job summary

Extended Stay America is seeking a Guest Services Representative to ensure an exceptional guest experience at the front desk. You will interact with guests, handle check-in/check-out, process payments, and maintain accurate records in accordance with company procedures.

The role emphasizes friendly, efficient service, adherence to safety guidelines, and responsive problem solving to support guest satisfaction and hotel operations.

Qualifications

• High School Diploma or GED or equivalent.
• 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests, answer phones, check guests in/out, and collect payment per guidelines.
• Process reservations, registrations, payment, and departures according to procedures.
• Handle collection efforts for in-house balances and maintain cash, credit card, and city ledger accuracy.

Skills

English proficiency

PMS software proficiency

Safety compliance

Report processing

Numeracy basics

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to ensure an exceptional guest experience at the front desk. You will interact with guests, handle check-in/check-out, process payments, and maintain accurate records in accordance with company procedures.

The role emphasizes friendly, efficient service, adherence to safety guidelines, and responsive problem solving to support guest satisfaction and hotel operations.