Guest Services Specialist – Front Desk & Reservations

Navy Region Northwest Fleet and Family Readiness (FFR); Pacific Beach (WA); On-site; USD 38,000 - 60,000; Full time

Job summary

Navy Region Northwest Fleet and Family Readiness (FFR) is seeking a friendly front desk agent for its CNIC Pacific Beach Lodging operation. You will provide courteous guest service, manage reservations, and maintain security and privacy.

Responsibilities include using the PMS to check in guests, handling payments, issuing keys, and coordinating with other departments to resolve issues.

Qualifications

• Six months of hospitality operations experience preferred.
• Proficient with basic PC and software applications.
• Clear verbal and written communication skills.
• Ability to handle cash and credit-card transactions.

Responsibilities

• Ensure security and privacy of all guests at all times.
• Provide front desk and reservation services with a welcoming attitude.
• Use PMS to access reservations, register guests, and modify bookings.
• Issue room keys and manage check-in/check-out process.
• Handle guest questions about facilities and local attractions.
• Process payments and balance cash receipts at shift end.
• Log issues and coordinate with other departments as needed.
• Print required PMS reports like In-House Guest List and Night Audit.

Skills

Cash handling

Customer service

Verbal & written communication

Basic math

Hospitality experience

Job description

Navy Region Northwest Fleet and Family Readiness (FFR) is seeking a friendly front desk agent for its CNIC Pacific Beach Lodging operation. You will provide courteous guest service, manage reservations, and maintain security and privacy.

Responsibilities include using the PMS to check in guests, handling payments, issuing keys, and coordinating with other departments to resolve issues.