Front Desk Associate (Pac Beach)

Navy Region Northwest Fleet and Family Readiness (FFR); Pacific Beach (WA); On-site; USD 38,000 - 60,000; Full time

Job summary

Navy Region Northwest Fleet and Family Readiness (FFR) is seeking a friendly front desk agent for its CNIC Pacific Beach Lodging operation. You will provide courteous guest service, manage reservations, and maintain security and privacy.

Responsibilities include using the PMS to check in guests, handling payments, issuing keys, and coordinating with other departments to resolve issues.

Qualifications

• Six months of hospitality operations experience preferred.
• Proficient with basic PC and software applications.
• Clear verbal and written communication skills.
• Ability to handle cash and credit-card transactions.

Responsibilities

• Ensure security and privacy of all guests at all times.
• Provide front desk and reservation services with a welcoming attitude.
• Use PMS to access reservations, register guests, and modify bookings.
• Issue room keys and manage check-in/check-out process.
• Handle guest questions about facilities and local attractions.
• Process payments and balance cash receipts at shift end.
• Log issues and coordinate with other departments as needed.
• Print required PMS reports like In-House Guest List and Night Audit.

Skills

Cash handling

Customer service

Verbal & written communication

Basic math

Hospitality experience

Job description

Summary

Position in MWR Recreational Lodging operation; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Pacific Beach Resort. Provides front desk and reservation services to guests while maintaining the highest level of customer service.

Duties and Responsibilities

• Ensure security and privacy of all guests at all times.
• Maintain a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answer questions about hotel facilities and local attractions.
• Assist in handling customer complaints, involving management as necessary.
• Use the Property Management System (PMS) to access guest information, retrieve, change or cancel reservations, and register guests.
• Verify registration information, secure a credit card for incidental expenses, and authorize card charges.
• Provide guests with room keys or card access.
• Receive and process reservations within established guidelines.
• When rooms are not available, provide a certificate of non-availability or arrange alternative lodging.
• Register and assign rooms to guests, issue keys/cards, transmit and receive messages, keep records of occupied rooms and guest accounts, make and confirm reservations, present statements, and collect payments.
• Account for change fund, prepare a close‑bank report, and deposit cash receipts at the end of each shift per established procedures.
• Inventory all keys and supplies at the front desk; keep the front desk and lobby area clean and neat.
• Run and print PMS reports such as Expected Arrivals, Departure List, In‑House Guest List, and Night Audit.
• Answer phones, transfer calls, and reply to guest inquiries.
• Log trouble calls in the PMS and notify the appropriate department.
• Relocate guests to different rooms when required.
• Retrieve lost and found items and notify guests.

Requirements

• Successful completion of a National Agency Background (NACI) Check.
• Work may include weekdays, weekends, holidays, and rotating shifts, often outside normal duty hours.
• May be recalled to duty and required to work overtime, including on an emergency basis.
• Certification for front desk operations and other Lodging Career Path Guide requirements obtained within the established timeframe.
• Valid driver’s license may be required for travel to other facilities within normal scope of duties.

Qualifications

• Proficient in personal computer use and various software programs.
• Basic math and reading skills.
• Clear verbal and written communication skills.
• Ability to handle, control, and account for large amounts of cash and credit‑card transactions.
• Six months of hospitality operations experience preferred.

Additional Information

Salary is dependent on experience and/or education.

Participation in direct deposit/electronic fund transfer is required within the first 30 days of employment.

All federal employees are required to remain drug free; the use or intoxication by illegal drugs will result in penalties up to and including removal from federal service.