Guest Services Specialist - Front Desk & Reservations

Arkansas Hospitality Association, Inc.; New Bern (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Insurance options (life and disability

401k with Company Match

Discounted room rates at ConcordHotels

Training & development opportunities

Job summary

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and manage reservations with a friendly, professional demeanor. You will handle check-ins/outs, payments, inquiries, and maintain accurate guest records while ensuring a clean lobby and adherence to safety procedures.

The role requires strong communication, multitasking ability, and a flexible schedule including evenings, weekends, and holidays. Prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Organization

Cash handling

Education

High school diploma

Job description

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and manage reservations with a friendly, professional demeanor. You will handle check-ins/outs, payments, inquiries, and maintain accurate guest records while ensuring a clean lobby and adherence to safety procedures.

The role requires strong communication, multitasking ability, and a flexible schedule including evenings, weekends, and holidays. Prior hospitality or customer service experience is preferred.