Guest Services Specialist - Front Desk

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins/check-outs, and handle reservations to ensure an exceptional stay.

You will respond to inquiries, process payments, and collaborate with teams to meet guest needs. The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment on-site.

This full-time position offers benefits and growth opportunities within a values-driven company.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Organizational skills

Cash handling

Reliability

Flexibility

Physical stamina

Education

High school diploma

Tools

POS system

Cash register

Basic computer skills

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins/check-outs, and handle reservations to ensure an exceptional stay.

You will respond to inquiries, process payments, and collaborate with teams to meet guest needs. The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment on-site.

This full-time position offers benefits and growth opportunities within a values-driven company.