Guest Services Specialist – Front Desk

South Shore Resort; League City (TX); In loco; USD 21.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Discounted room rates

Training & career advancement

Descrizione del lavoro

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will greet guests, answer questions, and coordinate with the team to create memorable experiences.

Responsibilities include assisting guests courteously, handling charges, staying informed about brand offers, and maintaining safety procedures. This role emphasizes excellent service, multitasking, and professional communication.

Competenze

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with organizational skills.
• Flexible to work varied shifts, including evenings, weekends, and holidays.

Mansioni

• Assist guests courteously and professionally at all times.
• Maintain high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Conoscenze

Interpersonal skills

Communication

Multitasking

Professionalism

Detail-oriented

Flexibility

Formazione

High school diploma

Descrizione del lavoro

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will greet guests, answer questions, and coordinate with the team to create memorable experiences.

Responsibilities include assisting guests courteously, handling charges, staying informed about brand offers, and maintaining safety procedures. This role emphasizes excellent service, multitasking, and professional communication.