Guest Experience Agent — Front Desk

Hyatt Hotels Corporation; New Orleans (LA); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance & disability

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord is seeking a Front Desk Clerk to welcome guests, manage check-ins/outs, and coordinate reservations with a focus on exceptional service. The role emphasizes accurate payments, guest communication, and maintaining a clean lobby area.

Applicants should be able to multitask in a fast-paced hotel environment, stand for long periods, and work flexible hours including evenings, weekends, and holidays. This position aligns with Concord’s guest-centric standards and safety procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Stand/walk

Job description

Concord is seeking a Front Desk Clerk to welcome guests, manage check-ins/outs, and coordinate reservations with a focus on exceptional service. The role emphasizes accurate payments, guest communication, and maintaining a clean lobby area.

Applicants should be able to multitask in a fast-paced hotel environment, stand for long periods, and work flexible hours including evenings, weekends, and holidays. This position aligns with Concord’s guest-centric standards and safety procedures.