Guest Services Associate — Front Desk (Part-Time)

AC Louisville; Louisville (KY); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Life insurance

Short-term disability

Long-term disability

401k with company match

Discounted room rates

Job summary

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and ensure a welcoming experience. You will handle check-in/check-out, reservations, inquiries, and payments, while maintaining accurate records and a clean lobby.

The role requires a flexible schedule including evenings, weekends, and holidays. Ideal candidates have a high school diploma or equivalent and hospitality or customer service experience, with strong communication and multitasking abilities to thrive in a

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

High school diploma

Customer service

Communication skills

Multitasking

Cash handling

Professional demeanor

Flexibility

Education

High school diploma

Tools

Basic computer skills

Job description

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and ensure a welcoming experience. You will handle check-in/check-out, reservations, inquiries, and payments, while maintaining accurate records and a clean lobby.

The role requires a flexible schedule including evenings, weekends, and holidays. Ideal candidates have a high school diploma or equivalent and hospitality or customer service experience, with strong communication and multitasking abilities to thrive in a