Guest Experience Front Desk Specialist | Flexible Hours

Concord Hospitality Enterprises; Greensburg (Westmoreland County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Daily pay

PTO

401k

Health benefits

Discounted room rates

Tuition assistance

Training & development

Life insurance

Disability insurance

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk to create exceptional guest experiences with friendly, attentive service. You will check guests in/out, handle reservations, manage queries, and process payments, while maintaining accurate records and a welcoming lobby.

We offer daily pay, PTO, 401K, and health benefits, plus discounted rates at Concord hotels. This full-time/part-time role requires strong communication and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Stand/walk long hours

Flexible schedule

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk to create exceptional guest experiences with friendly, attentive service. You will check guests in/out, handle reservations, manage queries, and process payments, while maintaining accurate records and a welcoming lobby.

We offer daily pay, PTO, 401K, and health benefits, plus discounted rates at Concord hotels. This full-time/part-time role requires strong communication and the ability to multitask in a fast-paced environment.