Guest Experience Specialist - Front Desk

CP NEW BERN LLC; New Bern (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discounted room rates

Training & development

401k with Company Match

Job summary

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and create a welcoming experience for guests. You will check guests in/out, manage reservations, and handle requests, while answering calls and providing hotel information.

Responsibilities include processing payments, maintaining records, and ensuring a clean lobby. The role requires strong communication, reliability, and the ability to work evenings, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Education

High school diploma

Job description

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and create a welcoming experience for guests. You will check guests in/out, manage reservations, and handle requests, while answering calls and providing hotel information.

Responsibilities include processing payments, maintaining records, and ensuring a clean lobby. The role requires strong communication, reliability, and the ability to work evenings, weekends, and holidays in a fast-paced hotel environment.