Guest Services Specialist: Front Desk & Reservations

ESA Management, LLC; Maryland Heights (MO); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering major–

Résumé du poste

ESA Management, LLC is seeking a Guest Services Representative to deliver outstanding guest experiences at our St. Louis properties. You will assist guests, handle check-ins/outs, answer phones, and collect payments following company guidelines.

You will also process reservations, manage daily front desk paperwork, and maintain security standards while promoting ESA services to convert inquiries into bookings. A friendly team and a professional environment await.

Qualifications

• English proficiency to interact with guests and vendors.
• Proficient operation of property management system technology.
• Follow safety rules and operating instructions.
• Complete routine reports and correspondence.
• Perform basic math for payments and balancing.
• Apply good judgment at all times.
• Resolve guest issues using standard procedures.

Responsabilités

• Assist guests, answer phones, check-in and check-out.
• Process reservations, registrations, payment, and departures.
• Maintain cash, credit card and city ledger records.
• Set up breakfast display and maintain front desk areas.
• Sell ESA value and convert inquiries into reservations.
• Gather guest information and identify sales leads.
• Ensure property meets brand standards during tours.
• Provide accommodation for guest requests whenever possible.
• Comply with safety and security policies.
• Assist with housekeeping and laundry tasks as needed.
• Maintain cleanliness of lobby and common areas.
• Attend to safety and security reporting.

Connaissances

English proficiency

PMS operation

Safety compliance

Reporting & correspondence

Mathematics

Good judgment

Guest issue resolution

Formation

High School Diploma or GED

Description du poste

ESA Management, LLC is seeking a Guest Services Representative to deliver outstanding guest experiences at our St. Louis properties. You will assist guests, handle check-ins/outs, answer phones, and collect payments following company guidelines.

You will also process reservations, manage daily front desk paperwork, and maintain security standards while promoting ESA services to convert inquiries into bookings. A friendly team and a professional environment await.