Front Desk Experience Specialist

ESA Management, LLC; Alexandria (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering ...

Job summary

ESA Management, LLC is seeking a Guest Services Representative to provide outstanding guest experiences at our Extended Stay America property. You will assist guests, handle check-ins/outs, process payments, and manage front desk daily tasks in alignment with company procedures.

You will also support reservations, breakfast display setup, and maintain a clean, organized lobby and back-office area while promoting ESA’s service culture and handling guest requests promptly.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.

Responsibilities

• Greet and assist guests, answer phones, check in/out, and collect payments.
• Process reservations and registrations.
• Handle cash, credit cards, and city ledger accounts.
• Maintain breakfast display and keep front desk, lobby, and guest areas clean.
• Promote ESA value and convert inquiries to reservations.
• Gather guest information and identify sales opportunities.
• Perform Make it Right for guest issues and ensure safety procedures are followed.

Skills

English proficiency

PMS operation

Safety procedures

Reports & correspondence

Basic math

Judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to provide outstanding guest experiences at our Extended Stay America property. You will assist guests, handle check-ins/outs, process payments, and manage front desk daily tasks in alignment with company procedures.

You will also support reservations, breakfast display setup, and maintain a clean, organized lobby and back-office area while promoting ESA’s service culture and handling guest requests promptly.