Guest Services Specialist: Front Desk & Reservations

ESA Management, LLC; Roseville (MI); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering these/

Job summary

ESA Management, LLC's Guest Services Representative position focuses on delivering the best guest experience through check-ins, payments, and front desk operations. You will handle reservations, respond to guest requests, and ensure daily paperwork and safety procedures are followed.

The role emphasizes courtesy, problem resolution, and selling the ESA experience to guests while maintaining a clean, organized lobby and front desk area.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Basic math skills and ability to handle cash/city ledger tasks.
• Ability to communicate in English and interact with guests and vendors.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments.
• Process reservations and departures per guidelines.
• Handle cash and balance daily transactions and city ledger accounts.
• Maintain front desk area and breakfast setup timely.
• Contribute to sales leads and convert inquiries to reservations.

Skills

English proficiency

PMS operation

Safety compliance

Report writing

Mathematics basics

Judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC's Guest Services Representative position focuses on delivering the best guest experience through check-ins, payments, and front desk operations. You will handle reservations, respond to guest requests, and ensure daily paperwork and safety procedures are followed.

The role emphasizes courtesy, problem resolution, and selling the ESA experience to guests while maintaining a clean, organized lobby and front desk area.