Guest Experience Specialist (Front Desk & Reservations)

Extended Stay America; Fridley (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America seeks a Guest Services Representative to provide exceptional guest experiences at the front desk. You will assist guests, answer phones, and manage check-ins/outs and payments in line with company guidelines.

Responsibilities include keeping the lobby clean, handling reservations, and promoting ESA value while adhering to safety rules and cash handling procedures.

Qualifications

• English proficiency to interact with guests and vendors.
• Experience operating a property management system and completing front desk tasks.
• Ability to understand safety rules, operating instructions, and procedure manuals.

Responsibilities

• Assist guests, answer phones, and check in/out at the front desk.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain tidy front desk and public areas while upholding safety standards.
• Handle cash, credit card, and city ledger accounts as required.
• Promote ESA value and convert inquiries into reservations.

Skills

English proficiency

PMS software

Safety procedures

Basic arithmetic

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America seeks a Guest Services Representative to provide exceptional guest experiences at the front desk. You will assist guests, answer phones, and manage check-ins/outs and payments in line with company guidelines.

Responsibilities include keeping the lobby clean, handling reservations, and promoting ESA value while adhering to safety rules and cash handling procedures.