Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Sanford (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Plan

Employee Assistance Program

Employee Perks Program

Great working environment

Employee Recognition

Job summary

Extended Stay America is seeking a Guest Services Representative to provide exceptional guest care at the front desk. You will check guests in/out, collect payments, answer phones, and assist with reservations while maintaining a clean and organized lobby area.

The role requires strong English communication, basic math, and proficiency with a property management system. ESA emphasizes service culture and teamwork across hotel operations.

Qualifications

• High School Diploma or GED or equivalent experience.
• Ability to communicate in English with guests and staff.
• Experience operating a property management system.
• Comfort with handling payments and basic calculations.

Responsibilities

• Check guests in and out and handle reservations and payments.
• Answer phones and assist guests with requests and questions.
• Complete front desk daily paperwork and maintain safety procedures.
• Maintain a clean front desk, lobby, and common areas.
• Promote ESA services and convert inquiries into reservations.

Skills

English proficiency

PMS knowledge

Safety procedures

Reporting

Numeracy

Judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to provide exceptional guest care at the front desk. You will check guests in/out, collect payments, answer phones, and assist with reservations while maintaining a clean and organized lobby area.

The role requires strong English communication, basic math, and proficiency with a property management system. ESA emphasizes service culture and teamwork across hotel operations.