Guest Services Specialist - Front Desk & Reservations

IHG Hotels & Resorts; Joint Base Lewis-McChord (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

IHG Hotels & Resorts is seeking a friendly front desk associate to check guests in and out efficiently at our United States property. You will handle payments and provide information about services and locations within the hotel.

Responsibilities include greeting guests, registering guests, answering phones, upselling rooms, and managing cash/credit transactions according to procedures to ensure a smooth, welcoming experience for all guests.

Qualifications

• High School diploma or equivalent, plus one year front desk/guest service experience.
• Some college preferred.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints and make service recovery gestures.

Skills

Fluent English

Front desk experience

Education

High School diploma or equivalent

Some college preferred

Job description

IHG Hotels & Resorts is seeking a friendly front desk associate to check guests in and out efficiently at our United States property. You will handle payments and provide information about services and locations within the hotel.

Responsibilities include greeting guests, registering guests, answering phones, upselling rooms, and managing cash/credit transactions according to procedures to ensure a smooth, welcoming experience for all guests.