Guest Experience Specialist — Front Desk

Holiday Inn; Guin (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team member hotel discount program

Health, dental, vision and life ins.

Paid PTO after 90 days

401k with employer match

Tuition reimbursement

Employee recognition programs

Uniforms provided

Job summary

Holiday Inn is seeking a courteous Front Desk Associate to warmly greet guests, handle registrations and reservations, and provide accurate information about local attractions. You will upsell room options, manage payments, and coordinate with housekeeping to ensure guest satisfaction.

Ideal candidates have a high school diploma, 3–12 months in guest relations, strong computer and cash handling skills, and an outgoing, service-oriented demeanor.

Qualifications

• High school diploma or equivalent.
• 3–12 months in a related guest relations role.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods with a sociable demeanor.
• On-the-job training provided.

Responsibilities

• Handle guest registration and check-in/out.
• Provide room quotes, upsell and assist with reservations.
• Assist guests with inquiries, directions, and local attractions.
• Coordinate with Housekeeping to ensure room readiness.
• Maintain accurate guest folio and process payments.
• Answer phone and transfer to appropriate departments.

Skills

Guest service

Cash handling

Computer literacy

Communication skills

Education

High school diploma or equivalent

Job description

Holiday Inn is seeking a courteous Front Desk Associate to warmly greet guests, handle registrations and reservations, and provide accurate information about local attractions. You will upsell room options, manage payments, and coordinate with housekeeping to ensure guest satisfaction.

Ideal candidates have a high school diploma, 3–12 months in guest relations, strong computer and cash handling skills, and an outgoing, service-oriented demeanor.