Guest Experience Front Desk Agent

IHG Hotels; Texas; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

Insurance

401k

Many other benefits

Job summary

IHG Hotels is seeking a front desk/guest services associate in Texas to warmly welcome guests, manage bookings, and handle check-in and check-out with ID verification and key issuance. You will acknowledge IHG Rewards Club members, upsell stay enhancements, process cash and card transactions, and respond to guest requests.

The role requires excellent communication, problem-solving, and flexibility for night/weekend shifts, with a high school diploma as a baseline and a degree being a bonus.

Qualifications

• Communication with guests; address concerns and compliments.
• Strong problem-solving to turn issues into memories.
• Fluency in local language; extra languages a plus.
• Literate and tech-savvy: reading, writing, basic maths, computers.
• Flexibility for night, weekend, and holiday shifts.
• At least a high school diploma; college degree a bonus.
• Experience in front desk or guest services preferred (1 year).
• Physical ability to lift up to 50 lbs (23 kg).

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IH Rewards Club members and returning guests in person or by phone.
• Take and manage guest bookings, upsell, and explain stay enhancements.
• Handle cash and credit transactions.
• Check guests in/out: collect IDs, issue keys, manage safes.
• Record guest preferences and respond to messages and requests.
• Serve as trusted guest contact and assist with billing questions and local info, involve management when needed.
• Follow safety procedures and report incidents; wear required gear.
• Maintain brand appearance as a courteous ambassador; stay aware of daily events.
• Support colleagues with ad-hoc duties as needed.

Skills

Communication skills

Problem solving

Fluency in local language

Tech savviness

Flexibility

Front desk/guest service experience

Physical strength

Education

High school diploma or equivalent

College/university degree (bonus)

Job description

IHG Hotels is seeking a front desk/guest services associate in Texas to warmly welcome guests, manage bookings, and handle check-in and check-out with ID verification and key issuance. You will acknowledge IHG Rewards Club members, upsell stay enhancements, process cash and card transactions, and respond to guest requests.

The role requires excellent communication, problem-solving, and flexibility for night/weekend shifts, with a high school diploma as a baseline and a degree being a bonus.