Guest Experience Concierge | Front Desk

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in the United States is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, handle transactions, and offer local insights for a friction-free stay. You’ll be a brand ambassador, delivering a memorable experience from arrival to departure.

Strong communication, problem-solving, and flexibility for night/weekend shifts are essential. A high school diploma is required; a college degree is a bonus.

Qualifications

• High school diploma or equivalent required.
• One year front desk/guest service experience preferred.
• Ability to use computers and basic math in daily tasks.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle cash and credit transactions.
• Promote offers, upsell services and inform guests about local attractions.
• Provide local information and assist with guest requests and concerns.
• Maintain safety procedures and integrity of guest data.

Skills

Communication

Problem-solving

Flexibility

Tech literacy

Guest service

Education

High school diploma

College degree (bonus)

Tools

Computers

Job description

IHG Hotels & Resorts in the United States is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, handle transactions, and offer local insights for a friction-free stay. You’ll be a brand ambassador, delivering a memorable experience from arrival to departure.

Strong communication, problem-solving, and flexibility for night/weekend shifts are essential. A high school diploma is required; a college degree is a bonus.