Guest Services Specialist - Front Desk & Reservations

ESA Management, LLC; Haymount (NC); Presencial; USD 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Competitive Wages

Great Environment

Recognition Program

Vision Insurance

401(k) Plan

Employee Assistance

Discount Program

Descripción de la vacante

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer calls, check in/out, and process payments according to company guidelines. You will handle daily front desk paperwork and maintain safety and security standards across the lobby and guest areas.

You will also promote ESA's service culture, resolve guest requests through Make it Right, and uphold brand standards while delivering a clean, organized, and welcoming environment for all guests.

Formación

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; work through shift reports and audit when necessary.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic in all units of measure.
• Apply good judgment at all times.
• Manage problems and address guest-related issues.

Responsabilidades

• Assist guests, answer phones, check-in/out, and collect payment per guidelines.
• Complete front office daily paperwork and ensure safety procedures are followed for all associates and guests.
• Resolve guest requests through ESA's Make it Right process and uphold service culture.
• Process reservations, registrations, payments, and departures per company policies.
• Maintain organized front desk, lobby, and guest areas in compliance with standards.
• Promote ESA and convert inquiries into reservations and occupied rooms.

Conocimientos

English Proficiency

PMS Operation

Safety Rules

Routine Reports

Math Skills

Judgment

Guest Issue Resolution

Educación

High School Diploma or GED

Descripción del empleo

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer calls, check in/out, and process payments according to company guidelines. You will handle daily front desk paperwork and maintain safety and security standards across the lobby and guest areas.

You will also promote ESA's service culture, resolve guest requests through Make it Right, and uphold brand standards while delivering a clean, organized, and welcoming environment for all guests.