Guest Services Specialist — Front Desk & Reservations

ESA Management, LLC; Greensboro (NC); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis (s

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and process payments. Responsibilities include front desk paperwork, safety compliance, and resolving guest requests with ESA’s Make It Right process.

The role covers maintaining breakfast displays, keeping the lobby and common areas organized, and contributing to a positive guest experience while promoting ESA’s services and standards.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; handle shift reports and audits when needed.
• Understand and comply with safety rules, operating and maintenance instructions, and procedures.
• Complete routine reports and correspondence.
• Perform basic arithmetic for various units of measure.
• Apply good judgment at all times.
• Manage guest issues and resolutions.

Responsibilities

• Assist guests, answer phones, check-in/out and collect payment.
• Complete front office daily paperwork and ensure safety procedures.
• Resolve guest issues through the Make It Right process with respect and courtesy.
• Process reservations, registrations, payments, and departures per guidelines.
• Handle cash, credit card and city ledger accounts; manage in-house balances.

Skills

English proficiency

Guest service orientation

PMS operation

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and process payments. Responsibilities include front desk paperwork, safety compliance, and resolving guest requests with ESA’s Make It Right process.

The role covers maintaining breakfast displays, keeping the lobby and common areas organized, and contributing to a positive guest experience while promoting ESA’s services and standards.