Guest Services Specialist - Front Desk & Reservations

Extended Stay Hotels; Columbia (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Columbia, MD is seeking a Guest Services Representative to provide exceptional guest experiences. You will handle check-ins/outs, reservations, and payments while maintaining a clean, organized front desk and lobby area.

The role emphasizes strong English communication, attention to safety, and adherence to company procedures. Weekly pay, competitive wages, and employee perks are offered in a supportive hotel environment.

Qualifications

• English proficiency to interact with guests, associates and vendors.
• Proficient operation of the property management system.
• Ability to read and comply with safety and operating documents.
• Ability to complete routine reports and correspondence.
• Basic math including operations with decimals.
• Apply good judgment at all times.
• Resolve guest issues through appropriate procedures.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments per guidelines.
• Process reservations, registration, payment, and departures.
• Maintain front desk paperwork and ensure safety procedures are followed.
• Handle cash, credit card, and city ledger accounts for the property.
• Set up and maintain breakfast display in a timely manner.
• Keep front desk, lobby, and guest areas organized and clean.

Skills

English proficiency

PMS software proficiency

Safety compliance

Report writing

Arithmetic skills

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America in Columbia, MD is seeking a Guest Services Representative to provide exceptional guest experiences. You will handle check-ins/outs, reservations, and payments while maintaining a clean, organized front desk and lobby area.

The role emphasizes strong English communication, attention to safety, and adherence to company procedures. Weekly pay, competitive wages, and employee perks are offered in a supportive hotel environment.