Guest Experience Specialist – Front Desk & Reservations

Extended Stay America, Inc.; Bethlehem (Northampton County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, answer phones, check in/out, and collect payments following company guidelines. You will assist with reservations and front desk daily tasks to support a smooth operation.

The role emphasizes English communication, use of the property management system, safety procedures, and delivering excellent guest service while maintaining a clean front desk and lobby area.

Qualifications

• High School Diploma or GED or 1–3 months related experience or equivalent combination of education and experience.
• Understand and comply with safety rules, operating and maintenance instructions and procedure manuals.
• Complete routine reports and correspondence.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment.
• Process reservations, registration, payment, and departures per guidelines.
• Maintain a clean, organized front desk and lobby area in compliance with standards.

Skills

English proficiency

PMS software

Cash handling

Guest service

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative to welcome guests, answer phones, check in/out, and collect payments following company guidelines. You will assist with reservations and front desk daily tasks to support a smooth operation.

The role emphasizes English communication, use of the property management system, safety procedures, and delivering excellent guest service while maintaining a clean front desk and lobby area.